What is the cancellation policy?
Learn about our cancellation and modification policy, including free cancellation up to 24 hours before your service and the fees that apply for late cancellations or no-shows.
You can cancel or modify your booking free of charge up until 24 hours before the scheduled service. Please note that all modifications are subject to availability at the time of the request.
Cancellation & Modification Deadlines
| When you cancel or modify | Fee |
|---|---|
| More than 24 hours before the service | Free of charge |
| Less than 24 hours before the service | 100% of the total amount charged |
| No-show (failure to appear at the time of service) | 100% of the total amount charged |
Late Cancellations & No-Shows
If you cancel or request a modification within 24 hours of the scheduled service, or if you do not show up at the agreed time and location, the full total amount of your booking will be charged. No refund will be issued in these cases.
How to Cancel or Modify Your Booking
- Log in to your account and navigate to your upcoming bookings.
- Select the booking you wish to cancel or modify.
- Follow the on-screen instructions to confirm your changes.
- You will receive a confirmation email once the cancellation or modification has been processed.
Important Reminders
- Always check the exact scheduled time of your service before requesting a change, to ensure you are still within the free-cancellation window.
- Modifications such as date, time, or destination changes are all subject to availability and must be completed more than 24 hours before the service.
- If you have not received a confirmation email after cancelling, please contact our support team to verify the status of your booking.
Need help? If you are unable to cancel or modify your booking online, please contact our customer support team as soon as possible — especially if your service is approaching within 24 hours.