How do I cancel my ride?
Learn how to cancel your ride by e-mail, what the refund deadlines are, and how refunds are processed for credit card and bank transfer payments.
You can easily cancel a reservation by contacting us promptly by e-mail at info@go-etna.it. Please make sure to include your booking reference number and the details of the ride you wish to cancel so we can process your request as quickly as possible.
Important: Cancellations made by phone or via SMS/WhatsApp will not be accepted. Only cancellation requests submitted by e-mail are valid.
Cancellation Deadline & Refunds
If your cancellation request is received within the penalty-free deadline, you will be entitled to a full refund of the amount paid. The refund method depends on how you originally made your payment.
Refund by Credit Card
If you paid by credit card, no further action is required on your part. The full amount will be automatically refunded to the same credit card used at the time of booking. Please allow a few business days for the refund to appear on your statement, depending on your card provider.
Refund by Bank Transfer
If you paid by bank transfer, you will need to provide your bank account details so we can process the refund manually. Please send the following information to info@go-etna.it:
- Full account holder name
- IBAN
- BIC/SWIFT code
Once we receive your bank details, we will process the refund as soon as possible. Processing times may vary depending on your bank.
Summary
| Payment Method | Action Required | Refund Timeline |
|---|---|---|
| Credit Card | None – refund is automatic | A few business days |
| Bank Transfer | Send IBAN & BIC/SWIFT by e-mail | Varies by bank |
If you have any questions about your cancellation or refund, don't hesitate to reach out to us at info@go-etna.it.