Where will the chauffeur meet me at the airport?

Your chauffeur will be waiting for you with a personalized name tag displaying your name at the exit of the luggage hall (also known as the arrivals hall). This makes it easy to identify your driver as soon as you step out after collecting your baggage.

What to expect step by step

1. Land and disembark – Make your way through passport control as usual.
2. Collect your luggage – Retrieve your baggage from the carousel in the luggage hall.
3. Exit the luggage hall – Head towards the arrivals exit. Your chauffeur will be standing in the designated meeting area just beyond the exit doors.
4. Look for your name tag – Your chauffeur will be holding a sign or tablet clearly displaying your name, making them easy to spot even in a busy arrivals hall.
5. Proceed to the vehicle – Your chauffeur will assist you with your luggage and escort you directly to your vehicle.

Flight monitoring

Your chauffeur tracks your flight in real time, so they will always be on time — even if your flight lands early or late. You do not need to contact us if your flight is delayed.

Can't find your chauffeur?

If you have exited the luggage hall and cannot locate your chauffeur, please contact our 24/7 support team using the phone number provided in your booking confirmation. Have your booking reference number ready to help us assist you quickly.