Airport Transfers
Everything you need to know about booking and managing airport transfers for your journey.
Where will the chauffeur meet me at the airport?Your chauffeur will meet you at the arrivals hall exit with a personalized name tag. Learn what to expect step by step, and what to do if you can't find your driver.How long will the chauffeur wait for me?Learn how long your chauffeur will wait at standard and airport pickups, including complimentary wait times, extra wait charges, and tips to avoid missing your ride.How do I request a service that includes transporting an animal/pet?Learn how to request a pet-friendly ride, what to mention during booking, and what rules apply when travelling with an animal.Are there any surcharges for child seats?Child seats are free of charge, but must be requested in advance. Learn how to add one to your booking and what to keep in mind regarding availability and age/weight limits.What is the cancellation policy?Learn about our cancellation and modification policy, including free cancellation up to 24 hours before your service and the fees that apply for late cancellations or no-shows.Which languages does the chauffeur speak?Find out which languages our chauffeur speaks and how to request your preferred language or get support for other language needs.Which payment options are available?Learn about the two accepted prepayment methods — credit card and bank transfer — including supported card types and the 7-day advance deadline for bank transfers.How do I cancel my ride?Learn how to cancel your ride by e-mail, what the refund deadlines are, and how refunds are processed for credit card and bank transfer payments.