How do I request a service that includes transporting an animal/pet?

If you will be bringing an animal or pet with you, please inform us about it during the booking process. This allows us to assign the most suitable vehicle and driver for your trip, and to ensure the safety and comfort of both you and your pet.

How to notify us about your pet during booking

1. Start a new booking as you normally would.
2. Look for the Special Requests or Additional Information field in the booking form.
3. Mention the type and size of the animal you will be bringing (e.g., small dog in a carrier, large dog on a leash, cat in a crate).
4. Complete the rest of your booking and confirm.

Important things to keep in mind

• Carriers and crates: We recommend transporting your pet in a suitable carrier or crate whenever possible, to ensure their safety and minimise stress during the journey.
• Driver acceptance: While we do our best to accommodate all requests, please be aware that some drivers may not be able to transport animals due to allergies or vehicle restrictions. We will always notify you in advance if this is the case.
• Cleanliness and damage: You may be held responsible for any cleaning fees or damage to the vehicle caused by your animal during the trip.
• Service animals: Registered assistance or guide animals (e.g., guide dogs for the visually impaired) are always welcome and are not subject to additional restrictions.

What types of animals are accepted?

We generally accommodate common domestic pets such as dogs and cats. For exotic, farm, or unusually large animals, please contact our customer support team before booking to confirm whether the transport can be arranged.

Tip: The earlier you notify us about your pet, the more time we have to find the best match for your journey. Last-minute requests may not always be fulfilled.

Need help?

If you have any questions or special circumstances regarding travelling with your animal, please reach out to our support team and we will be happy to assist you.