General Information
How can I book a tour?Learn how to book a tour on our website or request a personalized offer for special requirements, large groups, or flexible dates.Are dogs allowed on the tours?Dogs are not allowed on shared tours, but are welcome on private tours where all guests are from your own group.What happens, if the Etna erupts?Learn how Mount Etna eruptions affect our tours — cancellations are rare, special night tours may be offered, and your safety is always our top priority.Can I book a private tour?Yes, private tours are available on request! Learn about the benefits, minivan option, and how to contact us to book your personalised experience.When will the pickup time be announced?Learn when and how you'll receive your pickup time if it wasn't confirmed at booking — expect an SMS and email notification at least the evening before your tour.Is it possible to carry luggage during the tour?Learn what luggage you can bring on our tours, what items are not allowed, and what to do with large bags before joining.