Will be a special meal provided in case of food allergies?

Yes, of course! If you have any food allergies or dietary requirements, we want to make sure your experience is safe and enjoyable. Please follow the steps below to let us know about your needs.

How to notify us about food allergies

1. During booking: When completing your reservation, look for the comment or special requests field and clearly describe your allergy or dietary restriction (e.g., "nut allergy", "gluten intolerance", "lactose intolerance").
2. During a request or inquiry: If you are contacting us before finalising your booking, include your allergy information in the message or comment field of your request.
3. After booking: If you forgot to mention your allergy at the time of booking, please contact our support team as soon as possible so we can update your reservation accordingly.

What to include in your note

To help us prepare the most suitable meal for you, please provide as much detail as possible, for example:

• The specific allergen(s) you need to avoid (e.g., peanuts, shellfish, dairy, eggs, gluten).
• The severity of your allergy (e.g., intolerance vs. severe/anaphylactic allergy).
• Any other dietary preferences related to your allergy (e.g., vegan, vegetarian).

What happens next

Once we receive your allergy information, our team will ensure that a suitable special meal is prepared for you. We take food allergies very seriously and will do our best to accommodate your needs.

Important: While we make every effort to accommodate food allergies, please be aware that meals may be prepared in kitchens where allergens are present. If you have a severe or life-threatening allergy, we strongly recommend contacting us directly before your booking so we can assess whether we can fully guarantee a safe meal for you.