What, if you need to cancel a reservation?
Learn how to cancel a reservation with go-etna.it, what information to provide, and how timing affects cancellation costs and refund eligibility.
If you need to cancel a reservation, please contact us as soon as possible so that we can process your request in a timely manner.
How to Cancel
Contact us immediately by e-mail at info@go-etna.it, providing the following details to help us locate your booking quickly:
- Your full name
- Your reservation or booking reference number
- The date and activity/tour you booked
- The reason for cancellation (optional, but appreciated)
Cancellation Costs & Refund Policy
Whether or not a refund applies depends on when you submit your cancellation request:
| Cancellation Timing | Cost | Refund |
|---|---|---|
| Within the terms indicated in the confirmation email or on our website | No charge | Full refund for pre-paid reservations |
| After the terms indicated in the confirmation email or on our website (late cancellation) | Full booking amount | No refund |
Important Notes
- Check your confirmation email for the exact cancellation deadline that applies to your specific booking.
- Cancellation requests are only considered valid once you have received a written confirmation of the cancellation from our team.
- Refunds for pre-paid reservations are typically processed back to the original payment method. Processing times may vary depending on your bank or payment provider.
- If you do not receive a reply within a reasonable time, please check your spam/junk folder or try contacting us again.
Tip: To avoid any cancellation fees, always cancel as early as possible and keep the cancellation deadline stated in your confirmation email in mind.