Is it possible that the pick-up and drop-off location is different?

In general, the pick-up and drop-off location should be the same. Most of our services are designed as round trips, meaning your journey starts and ends at the same agreed point — for example, your hotel, a central meeting point, or another location you specify at the time of booking.

However, we understand that travel plans can vary. If you require a different drop-off location (a so-called one-way or point-to-point transfer), this may be possible depending on the service, route, and availability.

What should you do if you need a different drop-off location?

Please contact us before your booking is confirmed so we can check availability and provide any applicable pricing adjustments. You can reach us by e-mail:

• E-mail: info@go-etna.it

Tips when making your request

• Include your desired pick-up location and your desired drop-off location clearly in your message.
• Mention the date and time of your planned trip.
• If you already have a booking reference number, please include it to help us assist you faster.

Our team will get back to you as soon as possible to confirm whether your request can be accommodated and inform you of any additional costs.